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15 Days to 3 — How One Lender Shrunk Credit TAT Across 120 Branches

TAT Compression
-80%
15 days → 3 days
Network-Wide Roll-Out
120
branches live in <90 days
Throughput Boost
+67%
files processed per branch per month
Ops Cost Saving
-55%
credit-ops spend via automation
Mid-market NBFC Client

About the Client

Industry:Mid-market NBFC
Footprint:Pan-India
Branch Network:120 branches across multiple states
Portfolio:₹3,000+ Crores AUM
Focus Segments:MSME LAP & unsecured Business Loans
Implementation Timeline:Live in <90 days

The Challenges They Faced

Lengthy Credit Cycle

Manual PDs, memo writing, doc checks stretched to 15 days.

Branch Inconsistency

Varying shortcuts caused uneven approval quality across branches.

Ops Bottlenecks

Underwriters swamped by memo drafting & validation processes.

Customer Drop-offs

Slow approvals pushed MSMEs to faster competitors.

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Impact Achieved

Real Performance Gains

SPEED IMPROVEMENT
4X
faster vs non-AbleCredit branches
HOURS SAVED
8,000
underwriting hours in 2 months
APPROVAL LIFT
+12%
lift in approval rate on MSME files
TEAM SATISFACTION
NPS 9+
from the Credit Teams
AbleCredit
COMPLIANCE & RECOGNITION

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